WP Tool
Industries

WhatsApp for IT Services & Agencies

Showcase your services and keep clients updated without adding another tool to their day.

Start 14-day free trial Book a live demo
  • 14-day free trial
  • No credit card required
Use cases

How IT service firms and agencies use WhatsApp

Automate the messages your customers wait for, on the app they already check all day.

Client onboarding

Kick off new client relationships with an automated welcome flow.

Project status updates

Share milestones and updates without scheduling another status call.

Support triage

Route incoming support messages to the right team member automatically.

See it in action

Messages you can automate

Approved templates, buttons and quick replies that move each customer to the next step.

  • Release and deployment notices

    Let clients know when a release is live, what changed and where to report issues.

  • Invoice and renewal reminders

    Send invoice notices, retainer renewals and hosting or licence expiry reminders on schedule.

  • Proposals and service catalogs

    Share service decks, case study PDFs and proposals with prospects right in the chat.

How it works

From setup to your first automated message

No developers needed. Connect your number, set up your flows and let WP Tool handle the rest.

  1. Step 01

    Connect your number

    Get your agency on the WhatsApp Business API with a verified business profile.

  2. Step 02

    Connect your tools

    Link your CRM, project tracker or helpdesk through Zapier, Google Sheets or webhooks.

  3. Step 03

    Design client flows

    Build onboarding, update and support triage flows with templates and the no-code builder.

  4. Step 04

    Assign and respond

    Route chats to account managers, developers or support in the shared inbox and track response times.

Benefits

Why IT service firms and agencies choose WP Tool

Everything you need to run WhatsApp at scale, from one dashboard.

One number for the whole team

Account managers, developers and support reply from a shared inbox, so clients always reach someone.

Smart support intake

A chatbot asks for the project, priority and details before routing the request to the right person.

Updates from your stack

Trigger messages from deployments, ticket changes or CRM stages using webhooks and integrations.

Per-client organisation

Tag contacts by client, project and plan so updates never reach the wrong stakeholder.

Faster lead response

Reply to website and ad enquiries in seconds and book discovery calls from the chat.

Fewer overdue invoices

Polite, automatic reminders before and after due dates, with a payment link attached.

Free tool

Get started free with our Chat Widget Generator

Add a WhatsApp chat button to your agency website, so prospects can ask about services and pricing without filling a contact form.

Open the Chat Widget Generator See all free tools
Frequently asked questions

Everything you need to know before you get started

Clear answers to the most common questions about WP Tool, the WhatsApp Business API, billing and support.

Why use WhatsApp for client communication instead of email?
Many clients already use WhatsApp every day, so short updates and quick questions get seen and answered faster. Email still works well for formal documents, and the two can work side by side.
Can support requests be routed automatically?
Yes. A chatbot can collect the client, project and issue type, then assign the chat to the right team member or queue in the shared inbox.
Can we send updates from Jira, a CRM or our own systems?
Yes. Use Zapier, Google Sheets or webhooks to trigger WhatsApp templates when a ticket, deal or deployment status changes.
Can agencies manage WhatsApp for their own clients?
Yes. Agencies can set up and run WhatsApp campaigns and automations for clients. Each client business needs its own verified WhatsApp Business API number.
Is there a limit on team members in the inbox?
The number of team seats depends on your plan. See the pricing page for current limits.
Can clients reach us after office hours?
Yes. A chatbot can acknowledge the message, collect the details and create a ticket, then your team picks it up in the shared inbox the next working day, or immediately for urgent issues.
Explore other industries

See how other teams use WhatsApp

Browse use cases from businesses in other industries.

Get started

Keep clients informed without another status call

Onboard faster, share progress where clients already are and route every support request to the right person.

Start 14-day free trial Book a live demo