WP Tool
Team Inbox

One shared inbox for your whole WhatsApp number

Every agent sees the same conversations, without stepping on each other.

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Features

Built for teams that reply together

Sales, support and operations can all work from one business number with clear ownership of every chat.

Multi-agent shared inbox, one number

Every conversation lands in one place your whole team can see. No separate logins per agent, no missed messages.

Manual assignment

Assign any conversation to a teammate so ownership is always clear.

Internal notes

Leave context for the next agent, visible only to your team and never sent to the customer.

Agent read receipts & typing indicators

See when a teammate is already replying to a conversation, so two people never answer the same customer at once.

How it works

Get your team replying in minutes

No extra phones or shared passwords. Everyone works from the browser.

  1. Step 01

    Connect your number

    Link your WhatsApp Business API number once. Every incoming message flows into the shared inbox.

  2. Step 02

    Invite your teammates

    Add agents with their own login so every reply is tied to a real person on your team.

  3. Step 03

    Assign conversations

    Hand each chat to the right teammate so there is always one clear owner.

  4. Step 04

    Reply and add context

    Answer customers, leave internal notes for colleagues and see who is typing in real time.

Why teams use it

Faster replies, fewer dropped conversations

A shared inbox turns one busy WhatsApp number into a coordinated team channel.

Nothing slips through

Every message is visible to the team, so a customer never waits because one person was away from their phone.

Clear ownership

Assigned conversations make it obvious who is responsible for each customer and who should follow up.

Context that travels

Internal notes keep the full story in the thread, so the next agent picks up without asking the customer to repeat themselves.

Frequently asked questions

Everything you need to know before you get started

Clear answers to the most common questions about WP Tool, the WhatsApp Business API, billing and support.

Can several agents use the same WhatsApp number?
Yes. With the WhatsApp Business API, your whole team shares one business number through WP Tool. Each agent signs in with their own login.
Do customers ever see internal notes?
No. Internal notes are visible only to your team inside WP Tool and are never sent to the customer.
How do you stop two agents replying to the same customer?
Assign the conversation to one owner, and use agent read receipts and typing indicators to see when a teammate is already replying.
What is the 24-hour customer service window?
When a customer messages you, a 24-hour window opens in which your team can reply freely. After it closes, you need an approved template to start the conversation again.
Do agents need a phone to reply?
No. Agents reply from WP Tool in their browser. The number stays connected through the official WhatsApp Business API.
Can I see which agent replied to a customer?
Yes. Each teammate signs in with their own login, so every reply in the shared inbox is tied to the agent who sent it.
Explore more

Explore more of the product

Every part of WP Tool works together on the same WhatsApp number.

Get started

Give your team one inbox for WhatsApp

Invite your teammates, assign conversations and reply together from a single business number.

Start 14-day free trial Book a live demo