WP Tool
Automation & Chatbots

Auto-replies that work while you don't

Answer common questions and set expectations outside business hours, automatically.

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Simple automation that answers instantly

Two building blocks that cover the questions customers ask most often.

Keyword‑triggered auto‑replies

Set a trigger word and a reply. The moment a customer's message matches, they get an instant response.

Business-hours away message

Configure your working hours once. Outside them, customers automatically get told when you'll be back.

How it works

Set up your first auto-reply in minutes

No code, no developer, no complex bot to maintain.

  1. Step 01

    Pick a trigger word

    Choose a word customers often send, such as price, hours or track.

  2. Step 02

    Write the reply

    Add the answer you'd normally type by hand, once, so it goes out instantly every time.

  3. Step 03

    Set your business hours

    Enter your working days and times, and write the away message customers see outside them.

  4. Step 04

    Turn it on

    Switch the rule on and watch replies go out. Conversations still appear in your team inbox.

Why teams use it

Instant answers without extra headcount

Automation handles the repetitive part of the conversation so your team can focus on the rest.

Fewer repetitive questions

Common questions about prices, timings and order tracking get answered without an agent typing the same reply again.

Clear expectations after hours

Customers who write late at night know when to expect a reply, instead of wondering whether anyone saw their message.

Humans stay in the loop

Automated replies sit alongside the conversation in the team inbox, so an agent can step in whenever needed.

On the roadmap

Where automation is going next

We ship the basics well first, then grow the toolkit for teams that outgrow simple rules.

Coming next: visual flow builder

A decision-tree bot builder and drip sequences are next on the roadmap for teams that outgrow simple keyword rules.

Further out: AI‑powered auto‑responder

Intent detection and CRM or e-commerce triggered automations are planned for larger‑scale accounts.

Frequently asked questions

Everything you need to know before you get started

Clear answers to the most common questions about WP Tool, the WhatsApp Business API, billing and support.

How does a keyword auto‑reply work?
You set a trigger word and a reply. When an incoming customer message matches that word, WP Tool sends your reply straight away.
Do auto-replies cost extra Meta charges?
Auto-replies are sent in response to a customer's message, inside the 24-hour customer service window, where Meta does not charge for free-form replies. Our platform fee is shown separately, as always.
What does the away message do?
Outside the working hours you configure, customers who message you automatically receive a note telling them when you'll be back.
Can a person take over from an auto‑reply?
Yes. Every conversation, including automated replies, stays in the shared team inbox, so an agent can reply at any point.
When will the visual flow builder be available?
The flow builder and drip sequences are next on the roadmap. We'll announce them on the blog and in the product when they're ready.
Can auto-replies start a conversation with a customer?
No. Keyword replies and the away message only respond to messages customers send you. To start a conversation, send an approved template from Broadcast Messaging.
Explore more

Explore more of the product

Every part of WP Tool works together on the same WhatsApp number.

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Let WhatsApp answer while your team is away

Set up keyword replies and an away message in minutes, and keep every conversation in one inbox.

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