WP Tool
Legal

Terms of Service

These Terms of Service ('Terms') govern your access to and use of the [Company Name] platform ('Service'). By creating an account, you agree to these Terms.

  • Effective date: [TBD]
  • 12 sections
  • 3 min read

Draft: not yet reviewed by a lawyer. This is placeholder content for planning purposes. Do not treat as final or publish live until it has been reviewed by legal counsel and all bracketed placeholders are filled in.


1.The Service

[Company Name] provides a platform for businesses to send and receive WhatsApp Business messages, manage contacts, automate replies, and view messaging analytics, using the WhatsApp Business Platform via an authorized Business Solution Provider.

2.Your Account

You're responsible for the accuracy of your account information and for all activity under your account. You must have the authority to connect the WhatsApp Business Account you register.

3.Acceptable Use

You agree to use the Service in compliance with WhatsApp's Business Messaging Policy and Meta's own terms, including obtaining valid opt-in consent before messaging any contact. You may not use the Service to send unsolicited messages, spam, or content that violates applicable law.

A dropping WhatsApp quality rating or repeated policy violations may result in your number being restricted by Meta independently of any action we take, we surface this status to you, but Meta's enforcement is outside our control.

4.Fees & Billing

Subscription fees are billed on the cycle you select at signup. Every invoice separately itemizes our platform fee and WhatsApp's own per-conversation messaging cost, passed through at cost.

You may cancel your subscription at any time from your account settings. Cancellation stops future billing; see our Refund Policy for how the current billing period is handled.

5.Data You Process Through the Service

You are the data controller for the contact and message data you process through the Service. You are responsible for having a lawful basis, including valid opt-in consent, for every contact you message. Our Privacy Policy describes how we process data on your behalf.

6.Third-Party Services

The Service relies on WhatsApp/Meta, our Business Solution Provider, and our payment processor to function. Your use is also subject to those providers' own terms. We are not responsible for outages or policy changes on their end, though we'll do our best to keep you informed.

7.Intellectual Property

We retain all rights to the Service itself. You retain all rights to your own content and contact data.

8.Disclaimers & Limitation of Liability

The Service is provided 'as is.' To the maximum extent permitted by law, [Company Name] is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including message delivery failures caused by WhatsApp/Meta or third-party providers.

9.Termination

We may suspend or terminate your account for violating these Terms, including WhatsApp policy violations that put our platform's standing at risk.

10.Governing Law

These Terms are governed by the laws of [Jurisdiction, TBD].

11.Changes to These Terms

We may update these Terms from time to time. We'll notify you of material changes before they take effect.

12.Contact

Questions about these Terms? Contact us at [support email].

Questions about this policy?Contact us