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Messaging

Templates, the 24-hour customer service window and messaging limits.

What happens if I hit my messaging limit?
Meta limits how many unique customers you can message first in a rolling 24 hours. New accounts start at 250, move to 2,000 after business verification, then scale automatically to 10,000, 100,000 and unlimited while your quality stays high. Replies inside the 24-hour window do not count. Your dashboard shows your current limit before you send. Read our guide to messaging limits.

In-depth guides

Learn the rules before you scale

Step-by-step articles on pricing, messaging limits and automation from our blog.

Pricing & billing

WhatsApp Business API pricing explained: how per-message billing works

Learn how WhatsApp Business API per-message pricing works, which messages are free, how categories and countries change the cost, and how to lower your bill.

6 min read

WhatsApp marketing

Abandoned cart recovery on WhatsApp: a step-by-step playbook for online stores

Win back lost sales with WhatsApp abandoned cart messages. Opt-in, timing, template examples, follow-up sequence and the metrics that show it is working.

6 min read



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